Terms and conditions of service

1. Identification of the parts

Provider: Opengea SCCL (marca comercial Intergrid)
Tax ID: F70709969
Address: Carrer d'En Roig 15 local, 08001, Barcelona, Catalonia (Spain).
Contact: suport@intergrid.cat

The client is the natural or legal person who contracts Intergrid's services.

2. Services offered

Intergrid offers a wide range of digital services:

• Domains: Registration, transfer and management of domains (.cat, .com, .es, .org, .eu, etc.).
• Hosting: Shared web hosting (Cloud Hosting), managed WordPress, email.
• Servers: VPS (virtual private servers), dedicated servers, managed and unmanaged.
• SSL: Free Let's Encrypt SSL certificates and premium certificates (DV, OV, Wildcard).
• Web applications: CMS, CRM, ERP, e-commerce, custom platforms.
• Additional services: Email marketing, streaming, crowdfunding, custom development.

3. Account registration and access

To use our services, an account must be created providing truthful and up-to-date information. The client is responsible for:

• Maintaining the confidentiality of their access credentials.
• Immediately notifying any unauthorised use of their account.
• Ensuring that the information provided is correct and up to date.
• All activity carried out from their account.

4. Acceptable use of the services

The client undertakes to make responsible and lawful use of the services. The following is strictly prohibited:

• Sending junk email (spam) or unsolicited messages.
• Distributing malware, viruses or any malicious software.
• Carrying out unlawful activities or activities that may harm third parties.
• Consuming resources abusively in a way that affects other clients.
• Using the services for phishing, fraud or identity theft.
• Hosting illegal content, child pornography or copyright-protected material without authorisation.
• Carrying out cyberattacks, DDoS attacks or any action that compromises security.

5. Prices and payment method

• Prices are published on the website and may include discounts for annual contracts.
• Payments are made in advance (monthly, quarterly, annually).
• Prices do not include VAT (21% in Spain).
• We accept credit/debit card, bank transfer and other published methods.
• In the event of non-payment, Intergrid may suspend the service with 7 days' notice.
• Services suspended for non-payment may be restored by paying the outstanding amounts plus a reactivation fee of €15.

6. Duration and renewal

Services have the duration indicated in the contract:

• Domains: automatic annual renewal (can be disabled from the control panel).
• Hosting and servers: renewal according to the contracted period (monthly, annual).
• To cancel a service, notice must be given at least 15 days before the renewal date.
• Late cancellations do not entitle the client to a refund.

7. Service Level Agreement (SLA)

Intergrid guarantees:

• Availability: 99.9% monthly for hosting and server services.
• Scheduled maintenance: Notified 48 hours in advance whenever possible.
• SLA exclusions: Force majeure, DDoS attacks, third-party issues (registrars, external networks), emergency maintenance.

In the event of a breach of the SLA for reasons attributable to Intergrid, the client shall be entitled to compensation proportional to the downtime.

8. Technical support

• Support via email and ticket system, 24/7.
• Response time: less than 24 working hours.
• Support in Catalan, Spanish and English.
• Priority support available for premium plans and dedicated servers.
• Support includes assistance with configuration, migrations and resolution of technical incidents.

9. Backups

Intergrid performs regular backups of hosting services and managed servers:

• Hosting: daily backups with 7-30 days retention depending on the plan.
• Managed servers: weekly backups.
• Backups are intended for emergency recovery and do not replace the client's own backups.
• The client is ultimately responsible for maintaining backups of their data.

10. Intellectual property and content

• The client is the sole and exclusive owner of all data and content hosted on our services. Intellectual property rights in the data belong entirely to the client at all times.
• The client has absolute rights over their data, with the ability to access, export and retrieve them at any time. Intergrid has no unilateral power to decide on the fate of clients' data.
• Should the client decide to change provider, Intergrid will actively cooperate to provide all the data and ensure a smooth migration.
• The client warrants that they hold the necessary rights over the published content.
• Intergrid exercises no editorial control over the content and will only access it for technical, security or legal compliance reasons.
• The control panel, the Intergrid KMS services platform and other proprietary developments of Intergrid are the property of Opengea SCCL.

11. Limitation of liability

Intergrid is not responsible for:

• Data loss due to client errors, external attacks or circumstances beyond our control.
• Indirect damages, loss of profit or commercial losses.
• Problems caused by third parties (registrars, network providers, third-party software).
• Incompatibilities between software or configurations set up by the client.

Intergrid's maximum liability will be limited to the amount paid for the affected service during the last 3 months.

12. Suspension and cancellation

Intergrid may suspend or cancel services in the following cases:

• Non-payment after 7 days' notice.
• Breach of the acceptable use terms.
• Court order or requirement from competent authorities.
• Abusive use of resources affecting other clients.

The client may cancel services at any time with a minimum of 15 days' notice. No refunds are given for payments already made.

13. Migrations and portability

• We offer free migration from other providers for hosting services (subject to availability).
• The client has the right to export their data at any time.
• We provide assistance with migration to other providers in the event of cancellation.
• Domains are transferable to other registrars in accordance with ICANN rules.

14. Modifications of the terms

Intergrid reserves the right to modify these terms and conditions. In case of substantial changes:

• Clients will be informed at least 30 days in advance.
• Notification will be given by email and a notice in the control panel.
• The client may cancel the service if they do not agree with the changes.

15. Applicable law and jurisdiction

These terms are governed by Spanish and Catalan law. For any dispute:

• The parties will attempt to resolve it amicably.
• If no agreement is reached, the parties shall submit to the courts of Barcelona.
• Consumers have the right to use online dispute resolution (ODR) platforms.

16. Satisfaction guarantee

We offer a 30-day money-back guarantee for hosting and server services:

• Applicable only to the first purchase.
• Not applicable to domains, SSL certificates or development services.
• The refund will be made using the same payment method used.