Technical Support Back to the support page
Remote Technical Support Service
Connect with our technicians from anywhere. Download the app for your device and receive instant professional support.
Step by step
How does it work?
1
Download the app
Select your operating system and download AnyDesk for free
2
Install and run
Open the app and you will get a unique ID number
3
Share the code with us
Give the code to our technician and authorise access so the technician can connect and resolve your issue
Enable permissions on macOS
For security reasons, macOS asks you to authorise AnyDesk the first time. Open System Settings (or System Preferences) › Privacy & Security and grant AnyDesk these permissions:
- Accessibilitat — so the technician can control your mouse and keyboard.
- Screen Recording — so the technician can see your screen.
- Full Disk Access — optional, to transfer files if needed.
After ticking the boxes, quit and reopen AnyDesk for the permissions to take effect.
Important information:
AnyDesk is a secure and trusted application used by millions of users worldwide. Never share your access code with strangers. Our technicians will only ask for the code after you have opened an official support ticket. Once the remote support session is finished, the technician will disconnect and will not be able to access your device again without a new authorisation from you.
Need help?
Our support team is available to help you
Fast, friendly support, in your language and without jargon, whenever you need it.
Contact support