Help guides - Intergrid

What is FTP/SFTP?

FTP (File Transfer Protocol) and SFTP (Secure FTP) are protocols that allow file transfer between your computer and the web server. SFTP is the secure and encrypted version, and it's the one we recommend using.

Recommended option

FTP Manager in the control panel

The easiest way to upload and manage your website files is the FTP Manager built into the control panel: you access it from the browser, without installing any software or setting up credentials. Ideal for most cases.

Open the FTP Manager

For large transfers or advanced management, you can also use a desktop client such as FileZilla (below).

Previous step

Obtain the credentials

To connect via FTP/SFTP you need the following data:

Server:

The server address (you will find it in the control panel)

User:

Your FTP account username

Password:

The FTP account password

Port:

Port 21 for FTP or port 22 for SFTP

You can find all this information in the control panel, under Advanced Options of your hosting.

Step by step

Recommended FTP client: FileZilla

FileZilla is a free and open-source FTP client available for Windows, Mac and Linux.

1

Download FileZilla

Visit filezilla-project.org and download the FileZilla client for your operating system.

2

Configure the connection

Open FileZilla and enter the connection data at the top:

Server: sftp://yourserver.com or ftp://yourserver.com
Username: your FTP user
Password: your FTP password
Port: 22 for SFTP or 21 for FTP

3

Connect

Click on 'Quick Connect' or press Enter. If it's the first connection, accept the server certificate.

Recommendations

Important tips

Use SFTP whenever possible
SFTP encrypts all the data you transfer, including passwords, so it's much more secure than FTP.

Make backups — Before modifying or deleting files on the server, download them first to your computer as a backup.

Need help?

If you have problems connecting via FTP/SFTP, contact our support team.

Contact support

How to connect via FTP/SFTP